Company Taps Industry Veteran to Drive RCM Options to Improve Patient Payments
NASHVILLE, TN. – AUGUST 21, 2019 – Relatient, Inc., a fast-growing and highly-rated SaaS-based patient engagement company, announced an expanded focus in healthcare financial solutions and revenue cycle management (RCM) with the addition of industry veteran Ed Kenney as its new RCM Director. Relatient is expanding the functionality of its solutions including Patient Intake, Balance Messaging, and MDpay™ to improve revenue for medical offices while powering a better patient payment experience. Using best practices in patient communication, mobile technology, and its automated patient-engagement platform, Relatient is partnering with billing, claims, and revenue consulting 3rd-party vendors to support healthcare billing personnel who must manage an increasing level of patient financial responsibility.
The challenges that providers face in collecting patient payments have not been solved. The healthcare industry continues to look for resources who can make a difference. As consumers bear a larger burden of medical expenses under high-deductible plans, providers have experienced increased difficulty in collecting outstanding balances from patients. Providers expect to collect only 50–70 percent of a patient balance after a visit, according to McKinsey & Company. Relatient is looking to use technology and out-of-the box thinking to engage patients on their care journey earlier and more conveniently so payments can happen faster and more efficiently.
“Relatient is thrilled to have Ed Kenney join us and bring over 20 years in the healthcare industry with deep RCM expertise and relationships to lead the strategy for our portfolio, addressing ongoing challenges like patient balances, A/R days, online payments, security, bad debt, and consumer-friendly options,” said Robbie Abt, Sr. Vice President, Relatient. “We are building on our leadership in patient engagement with our Patient Intake, Balance Messaging, and MDpay™ solutions to deliver an integrated comprehensive way to solve the growing revenue problems for medical offices.”
In an effort to share insights and capabilities with RCM healthcare leaders, Relatient is pleased to join the Health Business Management Association (HBMA) and sponsor an exhibit at the upcoming 2019 HBMA Annual Revenue Cycle conference in Las Vegas, September 12-14. Kenney will join his Relatient colleague Jonathan Shivers, Director of Business Development and meet attendees at booth #504. RCM professionals from more than 500 billing organizations who represent HBMA members will attend the event with Relatient. Schedule a meeting at Relatient RCM Solutions.
Additionally, Relatient Specialists are also available to work with medical offices, staff and physicians to demonstrate its automated and mobile-first technologies for RCM and patient engagement. Contact Relatient to schedule a demo or learn more.
Relatient is an industry recognized and award-winning, SaaS-based patient engagement company that improves patient and provider communications for increased patient satisfaction and improved productivity. Relatient has engaged more than 25 million patients on behalf of U.S. providers, medical practices, hospitals, and health systems and annually delivers 120 million patient messages. Relatient’s platform integrates with more than 85 practice management and electronic health databases to stop the phone tag, eliminate the bottlenecks, reduce no-shows, drive appointments, increase online reviews, get patient feedback, and speed patient payments, all while supporting health and care quality initiatives. Visit www.relatient.net, call 866-473-8160, or follow Relatient on Facebook, Twitter, and LinkedIn.
Sr. Director of Marketing Relatient, Inc.
Make text, email and voice an integral part of your patient engagement.
Ed Kenney, Director of RCM ,
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